Bark Lane Daycare

1. Who we are

Bark Lane Daycare is a dog daycare service based in Essex. For the purposes of data protection law, we are the “data controller” of your personal data.

Contact details:
Email: info@barklanedaycare.co.uk
Phone: 07985752713

2. Information we collect

We may collect the following types of information:

• Contact details – your name, email address, phone number.
• Dog details – your dog’s name, breed, age, medical information, behaviour notes.
• Booking & billing details – dates of daycare, services used, payment information (processed via secure third parties).
• Website usage data – pages visited, time on site, IP address, device and browser type (via analytics tools and cookies).
• Communications – emails, messages and notes relating to your enquiries and bookings.

3. How we use your information

We use your information to:

• Respond to enquiries and provide quotes.
• Set up and manage daycare bookings and services.
• Keep your dog safe and well by understanding their needs, vet details and behaviour history.
• Send important updates about bookings, policies or changes to our service.
• Improve our website and marketing, for example through anonymous analytics.
• Meet legal, regulatory and insurance requirements.

4. Legal bases for processing (UK GDPR)

We process your personal data on the following legal bases:

• Contract – where processing is necessary to provide our services to you.
• Legitimate interests – for running and improving our business, communicating with clients and ensuring safety.
• Consent – for certain types of marketing communications or the use of non-essential cookies.
• Legal obligations – where we must keep certain records for tax, regulatory or insurance reasons.

5. Sharing your information

We do not sell your data. We may share your data with:

• Service providers such as email hosts, website hosts and payment processors.
• Professional advisers (e.g. accountants, legal or insurance advisers).
• Veterinary practices in an emergency where it is in your dog’s best interests and we are unable to reach you.
• Authorities if required by law or to protect our rights, clients or the public.

Where we use third-party providers, we aim to ensure they keep your data secure and only use it as instructed.

6. How long we keep your data

We keep your personal data only for as long as necessary for the purposes set out in this policy, including any legal, accounting or reporting requirements. After this, we will securely delete or anonymise your information.

7. Your rights

Under UK data protection law, you may have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your data in certain circumstances.
• Object to or restrict certain types of processing.
• Withdraw consent where we rely on consent (e.g. marketing).

To exercise any of these rights, please contact us at info@barklanedaycare.co.uk.

8. Cookies & tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. For more details, please see our Cookies Policy.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated “Last updated” date.

10. How to contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Bark Lane Daycare
Email: info@barklanedaycare.co.uk
Phone: 07985752713